1. Who we are and this agreement
SharelyApp is operated by Alexteh Solution SRL, M. Lermontov 8, apt. 1, Balti, Moldova (IDNO 1009602004114, D-U-N-S 535205387) (“SharelyApp”, “we”, “us”). These Terms of Service (“Terms”) are an agreement between you and us about your use of SharelyApp.
SharelyApp includes our iPhone and Android apps, the SharelyApp web app, the booking pages and booking widgets that business owners share with their customers, our integrations (such as calendar sync and connections to AI chat apps) and this website (together, the “Service”).
These Terms include our Privacy Policy and Cookie Policy and, where they apply to you, our Subscription Terms and Data Processing Terms. By creating an account, booking an appointment or otherwise using the Service, you agree to them. If you don’t agree, please don’t use the Service.
2. Words we use
- Owner: a person who uses SharelyApp to offer and manage their own appointments.
- Work profile: an owner’s business or line of work in SharelyApp, with its own services, working hours and booking page. One owner account can have several.
- Customer: a person who books, or asks to book, an appointment with an owner through a booking page.
- Booking page: the public page, including any booking widget placed on a website, where customers see an owner’s services and available times.
- Request: a booking that waits for the owner’s approval.
- Your content: anything you add to the Service, such as names, descriptions, photos, services, prices, working hours, appointments and messages.
3. Who can use SharelyApp
To use SharelyApp as an owner you must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter into a binding contract. Owner accounts are for running your own professional or business appointments, for example as a self-employed person, freelancer or sole trader.
SharelyApp is built for one person. An owner account is one person’s calendar: don’t share it or use it to schedule a team. You may run several work profiles under your own account.
To book as a customer you must be at least 16 years old, or older if the law where you live requires it for you to consent to the processing of your personal data. Younger people should ask a parent or guardian to book for them.
You may not use the Service if we have previously ended your access, or if you are barred from using it under the laws that apply to you, including sanctions laws.
4. Your account and signing in
One email address is one account. You can sign in with a one-time code sent to your email, a passkey, or a sign-in provider we support, such as Google, Apple or Facebook, where offered. Owner accounts and customer accounts are separate: using the same email in the owner app and on a booking page gives you two accounts that are never joined.
Keep your email account, devices and passkeys secure: anyone who controls them can sign in as you. You are responsible for activity in your account unless it results from our failure. Tell us promptly at contact@sharelyapp.com if you think someone else has accessed it.
For your protection we may ask you to sign in again before sensitive actions, such as deleting your account or a work profile, and we may sign out devices if we detect a risk.
Give us accurate information and keep it up to date. Owners add a phone number before creating their first work profile.
5. What SharelyApp is, and what it isn’t
SharelyApp is a scheduling tool. It lets owners publish their services and availability, and lets customers request and book appointments with them.
- We are not a party to the arrangement between an owner and a customer. The owner provides the service, sets its price and conditions, and is responsible for it.
- We don’t process payments between owners and customers and take no commission. Any payment for a service is agreed directly between them.
- We are not a marketplace or directory. We don’t recommend, rank or vet owners or customers, and we don’t verify qualifications, licences or identities, except where a feature says so, such as confirming an email address with a code.
- We can’t guarantee that a customer will attend, that an owner will provide a service, or that a booking leads to any particular result.
6. Your responsibilities as an owner
- Keep your services, prices, working hours and booking page accurate, and honour the bookings you approve.
- Comply with the laws that apply to your business, including consumer protection, pricing, tax, professional licensing and data protection laws.
- For the personal data of your customers that you keep in SharelyApp, you are the controller and we process it on your behalf under our Data Processing Terms. You need a lawful basis for it and must tell your customers how you use it.
- Only send text messages and emails to customers who expect them, and get consent where the law requires it. You decide when SharelyApp messages your customers; those messages are sent on your behalf.
- Only show your address, phone number and email on your booking page if you are comfortable with anyone who has the link seeing them.
- Don’t keep health information or other sensitive categories of personal data in SharelyApp unless it is strictly necessary and lawful.
- Tell your customers before you delete your account or a work profile. They are not told automatically, and their appointments disappear.
7. Booking as a customer
- A request is not a confirmed appointment. The owner can approve or decline it, and it expires if the owner doesn’t answer in time. You’ll get an email about the result.
- Some owners book trusted customers straight away; others approve every booking. Owners can also stop a customer from booking online.
- Only the owner can move or cancel a booked appointment. You can withdraw a request that hasn’t been approved, and tell the owner from your appointment page if you can’t attend. For other changes, contact the owner.
- The owner sees the name, phone number and email you book with, and your appointments with them. Please give accurate details so they can reach you.
- Any complaint about the service itself, its price or its quality is between you and the owner.
8. Text messages, emails and notifications
SharelyApp sends emails and, where an owner uses them, text messages: one-time sign-in codes, booking status emails, reminders and notices about appointments. Messages to customers about their appointments are sent on the owner’s behalf.
- Text messages are a Sharely Pro feature paid for with credits, as described in the Subscription Terms.
- Delivery depends on email providers and phone networks and is not guaranteed. A reminder is a courtesy, not a promise that anyone will turn up on time.
- We stop sending to addresses and numbers that unsubscribe, opt out, bounce or complain, and we may limit how many messages an account or work profile sends, to protect the Service and the people receiving them.
- SharelyApp’s messages may only be used for the appointment they are about, never for marketing.
9. AI features
SharelyApp includes optional AI features: suggestions while you set up a work profile, an assistant that drafts changes to your services, prices and working hours, and the option to connect third-party AI chat apps to your account.
- AI output can be wrong or incomplete. The assistant shows you a draft of what it would change; nothing is saved until you review and apply it, and you are responsible for what you apply.
- To produce drafts we send your instructions and the relevant business details to our AI provider, but no customer or appointment details. See the Privacy Policy.
- AI chat apps such as ChatGPT or Claude are third-party services that you choose to connect, governed by their own terms. You decide whether a chat app can only view your data or also make changes, and you can disconnect it at any time in SharelyApp. Anything a connected chat app does with your permission counts as done by you.
- AI features are subject to fair-use limits.
10. Calendar sync and other integrations
- Apple Calendar and other calendar apps use a private subscription link. Anyone who has the link can see the appointments in it, so keep it private. You can turn it off or replace it in the app.
- Google Calendar export copies your appointments into a Google calendar that SharelyApp creates for you. Events already copied stay in your calendar apps when you disconnect or delete your account; remove them there if you no longer want them.
- Buttons for WhatsApp, Viber, Telegram and social networks only open those services, whose own terms apply.
11. Plans and payments
SharelyApp has a free plan and a paid plan, Sharely Pro. New owner accounts may get a free trial of Pro. Subscriptions and text message credits are bought through the Apple App Store, or Google Play where offered, and are governed by our Subscription Terms and the store’s own terms. Prices are shown before you buy.
We may change what each plan includes. If a change reduces what you have already paid for, we will tell you in advance.
12. Acceptable use
You must not:
- break the law or help anyone else do so, including laws on consumer protection, privacy, spam and discrimination;
- offer illegal services, or use SharelyApp for sexual services, weapons, drugs, gambling or anything else we reasonably consider harmful;
- make fake bookings, impersonate anyone, or book or send messages in someone else’s name;
- harass, threaten or abuse owners, customers or our team;
- send marketing or spam through SharelyApp, or upload content that is unlawful, misleading, infringing or offensive;
- access accounts or data that aren’t yours, probe or bypass our security, or interfere with the Service;
- scrape, copy or resell the Service, or access it by automated means other than our apps, integrations and documented connections;
- reverse engineer the apps, except as the law allows.
13. Your content and our rights
You keep ownership of your content. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, display and transmit it only as needed to provide, secure and improve the Service and as you direct, for example to show your services on your booking page. The licence ends when your content is deleted, apart from copies we must keep as described in the Privacy Policy.
Your booking page is public to anyone with its address. Your services, prices, descriptions, photos and the contact details you choose to show are visible there. You confirm you have the right to use everything you upload, including photos and logos.
SharelyApp, its apps, design, logos and software belong to us or our licensors. These Terms give you a personal, non-transferable right to use the Service as intended and transfer no ownership. If you send us feedback or ideas, we may use them without any obligation to you.
14. Availability and changes to the Service
We work to keep SharelyApp available and your data safe, but the Service may be interrupted for maintenance, updates or reasons outside our control. Our apps keep a copy of your appointments on your device, but that copy is not a backup.
We may add, change or remove features. Features labelled early access or beta may change or end at any time. If we discontinue the Service, we will give owners reasonable notice.
15. Suspension, deletion and termination
You can stop using SharelyApp at any time. Owners can delete a work profile or their whole account in the app; customers can ask us to delete their account. See Data Deletion.
We may suspend or end your access, hide a booking page or remove content if you seriously or repeatedly break these Terms, if the law requires it, or if your use creates a risk of harm to others or to the Service. Where reasonable, we will tell you why and give you a chance to fix the problem first.
Deleting your account does not cancel an App Store subscription. Sections that by their nature should continue, such as those on content, liability and disputes, survive the end of these Terms.
16. Apps downloaded from the App Store
If you downloaded SharelyApp from the Apple App Store, you and we acknowledge that:
- these Terms are between you and us only, not Apple, and we, not Apple, are solely responsible for the app and its content;
- your licence to use the app is limited to Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service;
- Apple has no obligation to provide any maintenance or support for the app;
- if the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation for the app;
- we, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that it fails to meet legal or regulatory requirements, and claims under consumer protection or similar laws;
- we, not Apple, are responsible for the investigation, defence, settlement and discharge of any claim that the app or your use of it infringes a third party’s intellectual property rights;
- you represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties;
- you must comply with applicable third-party terms, such as your mobile data agreement, when using the app;
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you.
17. Disclaimers
We provide SharelyApp with reasonable care and skill. Beyond that, and to the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including that it will be uninterrupted, error-free or fit for a particular purpose.
Nothing in these Terms limits rights you have as a consumer that cannot be limited by contract.
18. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business, customers, goodwill or data, arising from your use of SharelyApp, including missed appointments, undelivered messages, or the acts of owners, customers and third-party services.
To the extent the law allows, our total liability for all claims relating to the Service is limited to the greater of the amount you paid for SharelyApp in the 12 months before the event giving rise to the claim, or EUR 100.
These limits don’t apply to liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud, gross negligence or wilful misconduct.
19. Claims about your business
If you use SharelyApp as an owner, you will compensate us for reasonable losses and costs, including legal fees, arising from claims by your customers or other third parties that result from your services, your content, your messages, or your breach of these Terms or the law, except to the extent the claim is caused by our own breach.
20. Changes to these Terms
We may update these Terms as SharelyApp changes or the law requires, and will post the new version here with a new date. If a change materially affects you, we will tell you in the app or by email at least 15 days before it takes effect, unless a faster change is needed for legal or security reasons. If you don’t agree, you can stop using the Service and delete your account before the change takes effect.
21. Governing law and disputes
These Terms are governed by the laws of the Republic of Moldova, without regard to conflict-of-law rules, and the courts of the Republic of Moldova have jurisdiction over disputes about them.
If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in its courts.
Before going to court, please contact us at contact@sharelyapp.com. Most problems can be solved quickly by talking.
22. General
You may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over SharelyApp, provided your rights are not reduced. If part of these Terms is found unenforceable, the rest remains in force. Not enforcing a right straight away doesn’t waive it. These Terms are written in English; translations are provided for convenience and the English version prevails to the extent the law allows.
23. Contact
Alexteh Solution SRL, M. Lermontov 8, apt. 1, Balti, Moldova (IDNO 1009602004114, D-U-N-S 535205387). Email: contact@sharelyapp.com.